Shipping policy

Shipping Policy

Processing time
- Orders are processed within 1–3 business days (excluding weekends and holidays). Custom or made-to-order items may take 5–10 business days. You will receive a confirmation email when your order ships.

Domestic shipping
- Shipping method options: Standard (3–7 business days), Expedited (2–3 business days), Overnight (1 business day) where available.
- Shipping costs are calculated at checkout based on weight, dimensions, and destination. Free standard shipping on orders over $XX.

International shipping
- We ship internationally to most countries. Delivery times vary by destination (typically 7–21 business days).
- International shipping costs and import duties, taxes, and customs fees are the responsibility of the recipient.

Carriers & tracking
- We ship with [Carrier names, e.g., USPS, UPS, DHL, Canada Post]. Tracking information will be emailed once your order ships.

Lost, damaged, or delayed packages
- If your package is lost or arrives damaged, contact us at [email@yourstore.com] within 7 days of delivery (or expected delivery) with photos and order number. We will work with the carrier to resolve the issue and, if necessary, replace or refund the order.

Returns & exchanges
- See our Returns Policy [link to returns policy]. For shipping-related returns, customers are responsible for return shipping unless the item is defective or we made an error.

Customs, duties & taxes
- International orders may be subject to import taxes, customs duties, and fees charged by the destination country. These are the customer’s responsibility.

Contact
- Questions? Email us at [energyourself@gmail.com]